Privacy Policy

Information We Collect

We collect various types of information to provide and improve our services for heritage walks and outdoor activities in the Monasterboice area:

• Personal Information: When you register or book a walk, we collect your name, email address, phone number, and date of birth to verify eligibility for our retiree-focused experiences.
• Booking Details: Information about which walks you book, dates attended, and any accessibility requirements or mobility considerations.
• Usage Data: We automatically collect information about how you interact with our website, including pages visited, time spent, and navigation patterns through cookies and similar technologies.
• Communication Data: When you contact us, we retain records of your enquiries, feedback, and correspondence to better assist you.
• Payment Information: Booking payment details are processed securely through third-party payment providers; we do not store full credit card information.

How We Use Your Information

We use the information we collect for specific purposes that enhance your experience with our heritage walking services:

• Service Delivery: To confirm your bookings, send walk schedules, and provide location details for Monasterboice carved crosses and round tower routes.
• Safety and Accessibility: Your mobility information helps us plan appropriate pace, route modifications, and ensure adequate support during walks.
• Communication: We send booking confirmations, walk reminders, weather updates, and relevant information about heritage sites and history.
• Improvements: Usage data helps us understand which walks are most popular and how to improve our website and services.
• Legal Compliance: We process data as required by Irish and EU regulations regarding tourism and customer safety.

Your Privacy Rights

Under Irish and EU data protection law, you have significant rights regarding your personal information. You can exercise these rights by contacting us at any time:

• Right of Access: You can request a copy of all personal data we hold about you.
• Right to Correction: You can ask us to correct any inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your data in certain circumstances, such as when it is no longer necessary.
• Right to Restrict Processing: You can limit how we use your information in specific situations.
• Right to Data Portability: You can receive your data in a portable format for transfer to another service.
• Right to Object: You can object to certain processing activities, including marketing communications.
• Right to Lodge a Complaint: You can contact the Data Protection Commission if you believe we have mishandled your data.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience and gather usage analytics. Cookies are small files stored on your device that help us remember your preferences and understand how you use our website. We use essential cookies for website functionality and optional analytics cookies to improve our services. You can manage your cookie preferences through your browser settings. For detailed information about our cookie practices, please refer to our Cookie Policy.

We do not use your data for targeted advertising or share information with third-party advertisers. We only share data with service providers who assist us in delivering walks, processing bookings, and maintaining our website, all under strict confidentiality agreements.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption for all data transmission, secure password protocols, and regular security audits. However, no internet transmission is entirely secure, and we cannot guarantee absolute security. We retain your personal data only for as long as necessary to provide our services or fulfill legal obligations, typically for up to three years after your last walk booking.

Children's Privacy

Our heritage walks are specifically designed for retirees and older adults. We do not knowingly collect personal information from children under 18 years old. If we discover we have inadvertently collected such information, we will delete it immediately. Parents or guardians who believe their child's information has been collected should contact us right away.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services following such updates constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.